Return Policy

 

Thank you for shopping at Attain & Sustain. We strive to provide you with high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

 

1. Returns and Exchanges Eligibility:

- You may request a return or exchange within 30 days of receiving your order.

- The item(s) must be in the same condition as when you received them.

- Items marked as final sale are not eligible for return or exchange.

 

2. Return Process:

To initiate a return or exchange, please follow these steps:

- Contact our customer service team at contact@attain-sustain.com within the 30-day period to inform us of your return/exchange request.

- Pack the item(s) securely in the original packaging or a similar protective package to prevent damage during transit.

- Include a copy of your original order invoice or proof of purchase.

- Ship the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.

 

3. Refund and Exchange Options:

- Refunds: Once we receive your returned item(s) and verify their eligibility, we will process a refund to your original payment method within 30 business days. Please note that shipping fees are non-refundable.

- Exchanges: If you wish to exchange your item for a different size, color, or style, please indicate your preference when contacting our customer service team. We will assist you in processing the exchange, subject to availability. Any price differences between the exchanged items will be handled accordingly.

 

4. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item, and upon receipt and inspection, we will offer a replacement or refund, including any applicable shipping fees.

 

5. Non-Returnable Items:

Certain items are non-returnable, including:

- Items marked as final sale

 

6. NYS Laws and Regulations:

This Return Policy is in accordance with the laws and regulations of the State of New York, United States.

 

7. Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return or exchange, please contact our customer service team at contact@attain-sustain.com We are here to assist you.